Data Deletion

Last updated: June 25, 2026.

AskOnChat is your agent on all your channels 24/7. This page explains how to request deletion of personal data that AskOnChat processes, and what happens after you ask.

AskOnChat is used by businesses to manage conversations across channels such as web chat, Facebook Messenger, Instagram, and WhatsApp. Data is held in two ways, and there are two ways to request its deletion.

If you are an end user

If you messaged a business through a channel it connected to AskOnChat, for example its Facebook Page, Instagram account, or WhatsApp number, the business controls your data and AskOnChat processes it on the business's behalf.

To request deletion you can:

• Ask the business you contacted to delete your conversation and contact record, or
• Email hello@askonchat.com from, or referencing, the account you used. Tell us the platform (Facebook, Instagram, WhatsApp, or web chat) and the name, handle, or phone number you used so we can locate your data.

We will acknowledge your request promptly and complete the deletion within 30 days. Where a business is the controller of your data, we delete it and ask that business to confirm, or forward your request to them where required.

If you are a business or account holder

You can delete data directly in the product, including individual conversations and contact records. To delete your workspace and the data associated with it, use your account settings or email hello@askonchat.com.

What we delete

When we action a deletion request we remove the personal data we hold for that request. This can include conversation content, attachments, contact and CRM records, and the profile information received from the connected platform, such as name, profile picture, platform-scoped identifiers, and phone number.

What we may retain

We may retain a limited amount of information when we are required or permitted to, for example for billing and tax records, security and abuse prevention, dispute resolution, and other legal obligations. We retain only what is necessary for these purposes and delete it when it is no longer needed.

Confirmation

We confirm by email when your request is complete. If we cannot delete certain data, we explain why and for how long it will be retained.

Contact

To make or follow up on a deletion request, contact hello@askonchat.com.